Résumé

 

Summary

Tate Crowley is a detail-oriented graduate of the University of Washington with experience in program management, customer service and literary related work and volunteer positions. Her excellent organizational, communication, and problem solving skills create positive results. She is seeking a role which will allow her to use this varied skill set to positively impact a workplace.

 

Professional Experience

Bookseller

Barnes and Noble | Washington | Oct. 2021 – Current 

• Responsible for frontline customer service; assisting customers with a variety of queries including book recommendations, upcoming publications, and store inventory.

• Process sales transactions in a timely and accurate manner with knowledge of POS systems and Barnes and Noble membership and promotional sign-ups.

• Handle sensitive financial information over the phone, online, and in person.

• Help create a welcoming store environment by designing, arranging, and maintaining store displays.

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Program Coordinator

University of Washington – Transportation Services | Seattle, Washington | December 2019 – June 2021

• Documented the Transportation Department’s software transition from WHEELS to T2 Flex and created internal Standard Operating Procedures (SOPs) for the new software.

• Created instructional customer-facing videos regarding updated parking operations and capabilities.

• Trained employees in the Sales and Administration (S&A) department on the new software.

• Was a point-of-contact for questions related to the University’s parking software transition.

 

Program Assistant

University of Washington – Transportation Services | Seattle, Washington | August 2019 – December 2019

• Provided customer service over the phone and via email (using Salesforce CRM).

• Processed incoming mail, parking citation appeals, and payments.

• Entered customer information (i.e. addresses, vehicle registration, impound records, etc.) into the transportation database, following department procedures for sensitive information processing.

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Microfilm Library Assistant

University of Washington | Seattle, Washington | October 2017 – September 2018

• Assisted Suzzallo Library patrons with a variety of inquiries and research tasks.

• Shelved microfilm and microfiche in the correct places based on call number.

• Prepared newspapers to be transferred to film.

 

Student Circulation Specialist

University of Washington Bothell | Bothell, Washington | December 2015 – September 2017

• Welcomed and assisted patrons at the front desk.

• Trained new employees on library processes.

• Shelved books and processed hold requests from library patrons.

 

Education

University of Washington | Seattle, Washington

Bachelor of Arts in English– Creative Writing Emphasis (2019)

• Graduated on the Annual Dean’s List

 

Cascadia College | Bothell, Washington

Associate of Arts in Integrated Studies (2017)

• Completed in high school with the Running Start program

 

Extracurriculars & Volunteer Experience

​Literary Works

• Short story “A DISEASE OF THE ANIMAL BODY” published in ‘NECTAR MAG’, July 2021

• Self-published poetry book singularities, January 2020

• Poem "Family Mythology" published in UW's literary magazine 'Capillaries', May 2019

• Self-published poetry book what i didn’t say before, September 2017

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Volunteer Teaching Experience

• Poetry class at Squalicum High School, Bellingham, Washington, December 2021

• Virtual writer’s workshops, September–December 2021

• Poetry workshop at UW Bothell Library, September 2017

• Assistant Art Docent, Northshore School District, 2017–2019

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Other Experience

• Curriculum Development Assistant, ArtCore, 2019

• Member of the University of Washington’s poetry club, 2018–2019

• Jane E. Decker Endowed Library Fund Recipient, 2017

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